Service spirit is new-Vicky's tradition of customer-centric thinking approach is new, the underlying service spirit was in vogue. New-Vicky to consistent service spirit to provide customers with the pre-sale consultation, sale, after-sale maintenance all-round professional services. Respond to your global business application services requirements.
Standardized pre-sale service
Pre-sales services: business advisory services-product demo-product technical question answer – requirements analysis and design-product free experience – to provide free trial edition, allow customers to experience new-long high-quality products.
Pre-sales services major forms: new-Vicky online customer service center through interactive — Techint Vicky online negotiation — Universal Instant Messaging communication — 7 * 24-hour service hotline — email —
Standard implementation process management
Services and projects: network infrastructure optimisation services — have experienced network engineers and system engineers to analyze user network technical facilities are adapted to implement video projects, and meet customer needs for network and system tuning recommendations; product adaptability tests — senior engineer boot, before the implementation of the project in the user's network environment product adaptability tests to ensure that new-Vicky video conferencing system to be able to purchase after normal work;
Product custom development services – new-Vicky on demand, efforts to meet the business needs of user personalization;
Software system installation and deployment of standardized implementation process specifications, builds software Server system, and deploy the client software, you can deploy in a short period of time to complete the new super long video conference system.
Ancillary equipment installation services — to help users select the best accessories, and help users to install and debug, the user will get a complete system, not just one software product.
Multiple levels of technology training – new-Vicky will provide system administrators and general users with product installation, use, management training, as well as common technical problems, and provide standardized training courseware.
Perfect after-sale service
Basic service
New-vogue system in accordance with maintenance-free design concept, the system is running properly after General without worrying about system failure. The new service center in vogue-free maintenance period provides unlimited remote technical services hotline technical support telephone: 020-22648006, you can also contact directly with the Sales Manager services; technical support service e-mail address: suntron68@126.com general e-mail support request and we will reply within 24 hours;
Standard service includes server software client software to run their own bug reporting software for one year free upgrade system software expansion service other needs new-Vicky solved on-site technical services and agents of new corrugated-are signed with on-site service agreements, will be composed of agents trained certified new-Vicky engineers to provide on-site technical services. If you cannot resolve the problem, the new special vogue in local offices or headquarters, in consultation with the customer specific, technical personnel on-site service, the scene to solve customer problems.
Intimate follow-up service new standard-Vicky system free services for one year, one year after the services have also signed a service and support agreement includes standard service and upgrade service. But the new-Vicky will meet the out-of-warranty service for users of basic requirements. Mainly include: provide customers with technical guidance and products guarantee technical support services. Such as: product updates, FAQ feedback, etc. Company after-sales service personnel regular satisfaction survey and occasional phone calls.
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